Service Policy
August 25, 2025
At Fatimaa Store, we are committed to providing high-quality Pakistani luxury bridal and formal wear with reliable customer service and careful order processing.
1. Made-to-Order Service
Most of our products are carefully prepared on a made-to-order basis. This allows us to maintain quality, detailing, and finishing according to the selected design and requirements.
2. Order Processing
Orders are processed after payment confirmation. Customers are requested to provide accurate contact details, delivery address, selected size, and other required information at the time of ordering.
3. Stitched & Unstitched Orders
For stitched/customized orders, customers must provide accurate measurements and size information. Once stitching or customization has started, the order may not be eligible for cancellation, return, or exchange.
Unstitched products are subject to the terms stated in our Return & Refund Policy.
4. Processing & Delivery
Orders within Pakistan are generally processed within 3–5 business days, followed by delivery through our courier partner.
International orders are shipped worldwide, with delivery generally taking 15–20 business days after dispatch, depending on the destination, courier service, customs clearance, and other circumstances beyond our control.
5. Payment
Payment methods and payment requirements may vary depending on the customer's location and product type. Customers must complete the required payment before order processing begins.
6. Customer Information
Customers are responsible for providing accurate personal, contact, sizing, and shipping information. Fatimaa Store is not responsible for delays or delivery issues resulting from incorrect or incomplete information provided by the customer.
7. Product Quality
Every order is prepared with attention to fabric, embroidery, stitching, finishing, and overall presentation. As our products may involve handcrafted or made-to-order work, minor variations in appearance or craftsmanship may naturally occur.
8. Customer Support
For questions regarding orders, products, payments, sizing, or delivery, customers may contact Fatimaa Store through the contact details provided on our website.
9. Policy Changes
Fatimaa Store reserves the right to update this Service Policy when necessary. Any changes will be published on this page.
Fatimaa Store
Website: fatimaastore.com
Email: fatimaastoreofficial@gmail.com
WhatsApp: +92 321 0222359